At Ride Fashion Gear, we stand behind our premium motorcycle apparel and accessories. If your gear doesn’t meet your expectations, our hassle-free returns process ensures you’re back on the road with the perfect equipment.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Items must be unused, in original condition with all tags attached
  • Returns must be initiated within 15 days of delivery
  • Proof of purchase (order number) is required
Non-Returnable Items: For safety reasons, we cannot accept returns on:
  • Helmets (Full Face, Modular, Open Face)
  • Helmet Shields & Accessories
  • Custom or special order Leather Jackets
These items may only be returned if defective or damaged during shipping.

How to Initiate a Return or Exchange

Follow these steps to process your return:

  1. Contact Us: Email [email protected] with your request using the template below
  2. Wait for Authorization: Our gear specialists will respond within 2 business days with return instructions
  3. Package Securely: Include all original packaging and a copy of your invoice
  4. Ship Your Return: Send to our California facility (address below) using a trackable method

Return Shipping Options

Customers are responsible for return shipping costs unless the item is defective or incorrect:

  • US Customers: $8.95 return label available upon request
  • International: We recommend using your local postal service with tracking

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds process within 3-5 business days
  • Method: Funds return to your original payment method (Visa/MasterCard/JCB/PayPal)
  • Credit Card: Allow 5-10 business days for bank processing
  • PayPal: Typically reflects within 24 hours

Exchange Process

For size exchanges or different products:

  1. Follow standard return procedures
  2. Include a note specifying your desired replacement item
  3. We’ll ship your new item once the return is received (additional charges may apply)

Note: International customers may need to pay additional duties for exchanged items.

Return Request Email Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Ride Fashion Gear Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item(s) for return: – Product Name: [e.g., “Sport Riding Boots – Black, Size 42”] – Quantity: [Number] – Reason: [Size issue, defect, etc.] [For exchanges, please specify desired replacement item(s)] I confirm the item(s) are unused with original tags and packaging. Please provide return authorization and instructions. Best regards, [Your Full Name] [Your Contact Number] [Your Shipping Address]

Return Shipping Address

All returns should be sent to:

Ride Fashion Gear Returns
1477 Laurel Lane
San Francisco, CA 94102
United States

For urgent inquiries, include “URGENT” in your email subject line. Our gear experts are committed to resolving all return requests within 48 hours.

Ride safe, ride stylish – The Ride Fashion Gear Team