FAQ

We focus on high-performance, stylish riding gear including:

• Helmets (Full Face, Modular, Open Face) with accessories
• Protective jackets (Leather, Mesh, and specialized riding jackets)
• Riding pants and chaps
• Gloves for various riding styles
• Sport riding boots and shoes

Our products are designed for riders who demand both safety and style on the road.

Each product page includes detailed sizing charts with measurements. For jackets and pants, we recommend measuring your chest/waist and comparing to our charts. Helmets require head circumference measurements. When in doubt between sizes, we suggest sizing up for comfort with protective gear. Remember our 15-day return policy allows for exchanges if needed.

Many of our products, especially armor, gloves, and jackets, feature CE-certified protection. Look for the CE certification badge on product pages or filter by “CE Certified” in our menu. Our sport riding gear meets or exceeds industry safety standards.

We accept all major payment options for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secure and encrypted for your protection.

Once your order ships, you’ll receive a confirmation email with your tracking number and carrier information. Express shipments via DHL/FedEx include detailed tracking, while EMS shipments provide basic tracking updates. You can also check order status by logging into your account on our website.

For large orders (typically 10+ items of the same product), please contact us at [email protected] for potential volume pricing. Combine items in one order to qualify for free shipping on orders over $50.

We offer two shipping methods to get your gear to you:

• Express Shipping ($12.95 flat rate worldwide): Via DHL/FedEx, delivered in 10-15 business days after dispatch
• Free Standard Shipping: Via EMS on orders over $50, delivered in 15-25 business days after dispatch

All orders are processed within 1-2 business days before shipping.

We ship worldwide except to some remote areas in Asia. During checkout, simply enter your address to confirm availability. If you encounter any issues, please contact our support team for assistance.

Delivery times vary by shipping method:

• Express: 10-15 business days after dispatch
• Standard: 15-25 business days after dispatch

Please allow 1-2 business days for order processing before dispatch. Custom items may require additional time – we’ll notify you if this affects your delivery estimate.

We offer a no-hassle 15-day return policy from the date of delivery. Items must be unused, in original condition with all tags attached. To initiate a return:

1. Contact our rider support team at [email protected] within 15 days
2. We’ll provide return instructions and authorization
3. Ship the item back to us (return shipping costs are customer’s responsibility)

Refunds are processed within 5 business days of receiving the returned item.

Absolutely! We’re happy to help with size exchanges. Contact us within 15 days of delivery at [email protected] to arrange an exchange. You’ll just need to return the original item (following our return policy), and we’ll ship the new size once we receive it. For faster service, you may place a new order for the correct size while returning the original.

We carefully inspect all orders before shipping, but if you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password. If you don’t see the email, check your spam folder or contact our support team for assistance.

We process orders quickly to get you your gear ASAP. If you need to modify or cancel your order, contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if the order hasn’t already entered the shipping process.

Your security is our priority. We use industry-standard encryption to protect all personal and payment information. We never store full credit card details on our servers and comply with all data protection regulations.